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Let us help you

If you need assistance or have any questions related to our e-store, please contact us at shop@cif-ifc.org

When will I receive my order?

Shippings times will depend on shipping destination and inventory. Please expect to receive your order within 1-3 weeks from date of purchase.

Return and Exchange Policy

En français : Politique de retour et d’échange

Returns

Not satisfied with your item? The CIF-IFC (seller) accepts returns of unworn, unwashed, and undamaged products for a full refund within 30 days of original purchase.

Customer is responsible for additional shipping costs associated with returning an item. Return labels will not be provided.

If you need to return an item(s), please contact us with your order number and information at shop@cif-ifc.org

Exchanges

Not the size or colour you were looking for? The CIF-IFC (seller) accepts exchanges of unworn, unwashed, and undamaged products within 30 days of original purchase.

Once the exchange is issued by the seller, the customer is responsible for shipping the item(s) back to the seller. Return labels will not be provided.

Item(s) being returned for exchange must be sent to and received by seller within 14 days of exchange issue date. If the item(s) is not received by seller after 14 days, the customer will be charged the full amount of the new item(s).

If there is a difference in price of the merchandise being exchanged, customer will be responsible for that cost.

If you would like to exchange an item(s), please contact us with your order number and information at shop@cif-ifc.org